🔁 Return Policy – FAQ

❓ Can I return my order after receiving it?

Unfortunately, we do not accept returns as all of our products are custom-made just for you. Once an order is placed and production begins, it cannot be canceled or returned.

❓ Why are returns not accepted?

Each item is specially personalized based on your preferences (such as photos, names, or messages). Because these products are made uniquely for each customer, they cannot be resold or reused.

❓ What if my order arrives damaged or incorrect?

While returns aren’t accepted, we absolutely want you to be satisfied with your order.
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos and details at:
📞 +971 52 243 1086
We’ll review your case and offer a suitable solution.

❓ Can I cancel my order after placing it?

Cancellations are only possible if the order hasn’t gone into production.
Please contact us as soon as possible if you need to cancel or make changes.

❓ Is there an exception to this policy?

Since each order is customized, we do not make exceptions unless the item is damaged or incorrect due to our error.

📞 Still have questions?

We're always happy to help! Contact us at +971 52 243 1086 for assistance.